Salary: £25,000 per year
Hours: 37.5 hours per week (12 month fixed term)
Location: Dudley
Closing Date: 19th of August 2026
Please quote job reference: ABL 913
Your Health Dudley (Integrated Health Improvement Service) overview
ABL Health, delivers the Integrated Health Improvement Service titled Your Health Dudley, which is commissioned by the Dudley Council. This transformative service seeks to work collaboratively with communities to support transforming services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity, cooking, family coaching and community health checks, all embedded in sustainable behaviour change and positive wellbeing.
Role Purpose:
You will provide administrative support to the Your Health Dudley Integrated Health Improvement Service. Working closely with the administration team and Project Lead, you will help ensure the smooth running of the office, the administration of programmes, and the timely delivery of MyStory assessments to support service targets and deadlines. Responsible for a range of administrative duties and participant-facing responsibilities, you will be based in our Dudley office as part of the administration team.
Key Duties and Responsibilities
The postholder will provide comprehensive administrative support to the service, ensuring the efficient coordination of patient appointments, referrals and day-to-day operations. Responsibilities include managing incoming telephone calls and enquiries, booking appointments, maintaining accurate and confidential patient records, processing healthcare referrals within agreed timescales, and updating service databases. The role will involve producing correspondence, providing general clerical and administrative support, and using a range of IT systems, including Microsoft Office and in-house databases. In addition, the successful candidate will liaise with clients, health professionals and colleagues, support service leads with sourcing venues, monitor workloads and service targets, encourage clients’ readiness for behaviour change where appropriate, and contribute to the smooth running of the service through effective record keeping, filing and administrative processes.
Skills and Competencies Required
· Be an experienced administrator used to working in a health and/or community setting
· Experienced working with Microsoft Office and health related database systems
· Positive and proactive working at pace with multiple tasks
· Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
· Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
· Quality driven; you naturally seek high standards and actively seek to improve them.
· Value and remain open to new ideas and perspectives
Employee Benefits:
- Birthday Day off
- Flexible Annual Leave scheme
- Employee Referral scheme
- 37.5 hours working week
- Flu jabs
- Blue Light Card
- Cycle to work scheme
- Leadership and staff away days
- Training and Development
Please note that we are not able to offer sponsorship for this role