Client privacy notice

We are committed to respecting the personal data you supply to us. The information we collect will be information that you give to us, relevant to the purposes for which it is to be used in line with your consent. This may include:

• Name
• Role
• Business organisation / Address
• Email address
• Telephone number
• If you contact us via the website, we may keep a record of that correspondence
• Internet Protocol address, details of the web browser you use
• Information on how you use the site and use cookies

We will do our utmost to ensure that such data will be accurate, complete and kept up to date and is only stored for the time period required related to the purposes for which it is required unless formal consent is given to the contrary. Information may be collected via:

• Filling in forms on our site
• Emailing us

When gaining consent our method will be to:

• Display consent clearly and prominently
• Ask individuals to positively opt-in, in line with good practice
• Give sufficient information to make a choice on consent
• Give individuals the option to opt out

The data will only be used by authorised representatives of ABL Health. We may use and process your personal information where you have consented for us to do so. We use information for the purposes of fulfilling your requests; this includes providing you with information that may be of interest to you, to customise content that you see, or for technical website administration. Your data will only be used for marketing purposes via email, web/online, post or SMS if you have opted-in to such use. We will not pass your data to third parties for marketing purposes. We may pass on your personal information if we have a legal obligation to do so.

This site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Google Analytics records data such as your geographical location, device, internet browser and operating system; however none of this information personally identifies you to us at ABL Health. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor. Google Analytics makes use of cookies. Disabling cookies on your internet browser will stop Google Analytics from tracking your visit to pages within this website. The Google Analytics privacy policy can be read here.

Should you choose to contact us using the contact form or via our email link, the details you supply are collated into an email and sent to us. They are not used for any other purpose.

Whenever personal data is obtained from you, you will have access to information as to how that data will be used and an option to withdraw consent and/or storage of that data at any point.

The national data opt-out is a service that allows patients to opt out of their confidential patient information being used for research and planning. ABL Health is currently compliant with the National Data Opt-Out policy. To find out more including how clients register their choice to opt out, please visit Your NHS Data Matters.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation required.

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

We may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our web site.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorised use of this website may give rise to a claim for damages and be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

If you have any questions or suggestions, please contact the data controller/protection officer of this website via info@ablhealth.co.uk.

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. They help us to improve our site and to deliver a better and more personalised service. You can choose which cookies you accept using the cookie settings on this site. See our cookie policy for details.

If you want to restrict or block cookies, you can also do this through your browser settings. aboutcookies.org has comprehensive information on cookies on a wide variety of browsers.

Data Protection Impact Assessments (DPIAs) help organisations identify, assess and mitigate or minimise privacy risks with data processing activities. They’re particularly relevant when a new data processing process, system or technology is being introduced. DPIAs also support the accountability principle, as they help organisations comply with the requirements of the General Data Protection Regulation (GDPR) and demonstrate that appropriate measures have been taken to ensure compliance with the law. A DPIA is a proforma or risk assessment which asks questions about the process or new system based on data quality, data protection, information security and technology.

The Information Commissioner’s website contains more information about DPIAs.

To request a copy of a specific DPIA, please submit a Freedom of Information request to admin@ablhealth.co.uk.