Complaints
Have a concern or wish to make a complaint?
We’re here to listen and help put things right
We always try to give the best possible service to our clients, but there may be times when you feel we could have done better. If you are unhappy or worried about anything, just tell us and we will do our best to put things right.
Raising a concern or complaint will not affect the way our staff deal with your care and support. Your feedback is important to us, and we are committed to resolving any issues swiftly and respectfully.
How to make a complaint
Step 1
Talk to the person involved
In the first instance, you may wish to raise your concern or complaint with the member of staff concerned. This may quickly resolve the issue.
Step 2
Write to us
If it can’t be resolved that way, please send us a letter or email as soon as possible, ideally within days or weeks, so we can establish what happened more easily. Please tell us which service your complaint is about.
Need help?
We can help you write it
If you need help writing your complaint, let us know by phone or text and we will make sure someone who isn’t involved in your complaint is available to help you.
Common questions
Yes. Someone else can complain on your behalf, but you will need to sign to say you give us permission to discuss the complaint with them.
No. If you raise a concern or complaint, we will do our best to put things right, and it will not affect the way our staff deal with your care and support.
Yes. Let us know over the phone or by text and we will make sure someone is available to help you. This will not be someone who is related to your complaint.
ABL Health Ltd is a national company. To help us deal with your complaint swiftly, please say which service you are raising concerns about.
Our complaints information leaflet explains the process and how to get in touch.
Get in touch
ABL Health, 71 Redgate Way, Farnworth, Bolton, BL4 0JL