1. Check your internet connection
- Turn your Wi-Fi off and back on again
- If you can, move closer to your Wi-Fi router
- If nothing works, restart your device
Central Weight Management Service help and support
We know that sometimes things don’t go to plan, and that can feel stressful.
If you’re having trouble joining your session or you’re not sure what to do, this page is here to help. You are not alone. We are here for you, and we’ll do our best to support you as soon as we can.
Having trouble joining your Zoom session?
If you’re trying to join your group session and something isn’t working, try these steps.
2. Try the Zoom link again
- Find the Zoom link in your most recent text or email
- Click the link and wait, as it can take a moment to load
- If asked, enter your name and press “Join”
3. Still not working?
Don’t worry, sometimes things go wrong. If you miss a session, we will help you get back on track.
Contact your local service below, or leave us a message and we’ll call you back.
Contacting your local service
Our support lines are open during the day. If it’s outside these hours, you can leave us a message and we’ll call you back when we’re next open.
Request a call back
If you’d like us to contact you, just fill in this short form and we’ll call you back when we’re next open. We’ll do our best to get back to you within two working days.
Reassurance and support
It’s okay if things didn’t go to plan today. You haven’t failed, and you haven’t missed your chance. We know that joining a group or using Zoom can feel new and uncomfortable, but you are doing your best, and that’s what matters.
We’re here to support you. Just take one small step at a time.